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Help

Welcome to the Help Page

We are here to assist you with all your inquiries and needs related to our products and services. Below are some frequently asked questions and their answers:

 

How can I place an order?

You can place an order through our website. Simply search for the products you want to purchase, add them to your shopping cart, and then follow the steps to complete the purchase.

 

What are the available payment options?

We offer a variety of familiar and secure payment methods, including credit card payments, cash on delivery, and payment through electronic payment apps.

 

When will my order be shipped?

Your order will be processed and shipped within 3-4 business days. You will receive updates via email or text message as soon as your order is shipped, including a tracking number if the service is available.

 

How can I contact the customer service team?

We are here to help! You can contact our customer service team via email at help@goglamsa.com or by calling our toll-free number 92000 during business hours.

 

How can I track my order?

Once your order is shipped, you will receive an email containing the tracking number of your shipment. You can use this number to track the status of your shipment on the websites of the shipping companies we work with.

 

Can I change order details after submission?

If you wish to change order details after submission, please contact our customer service team as soon as possible at the unified number 92000. We will do our best to assist you, but changes must be made before the order is processed and shipped.

 

Do you offer express delivery service?

Yes, we offer an express delivery option for some areas. Delivery options and prices will be displayed during the checkout process based on the delivery location.

 

What about privacy and information security?

We value the privacy of our customers. All personal information and payment data are treated with utmost confidentiality in accordance with our privacy policy. For more details, please read our privacy policy on our website.

 

Do you have a loyalty program?

Yes, we have a loyalty program for valued customers that offers exclusive discounts and offers. Register for the program on our website to receive updates on tailored offers and benefits.

 

How can I file a complaint or suggestion?

We appreciate your feedback. Please contact our customer service team via email at help@goglamsa.com or call our
unified number 92000 to submit any complaints or suggestions. We would be happy to assist and work on improving our services.